Return & Refund Policy

Return Eligibility

A product may be eligible for return if it meets the applicable return conditions and is returned within the return period specified for that product.

Returned products should generally be:

• Unused and in acceptable condition.
• Returned with original packaging where applicable.
• Returned with included accessories and components.
• Supported by valid order information.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incomplete or incorrect product, please contact LiveOffer as soon as reasonably possible.

We may request photographs, videos, packaging information or other reasonable evidence to verify the issue.

Eligible cases may result in replacement, return, refund or another suitable resolution.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, personal use, customisation, perishability or other product-specific reasons.

Examples may include:

• Used or damaged products caused after delivery.
• Products missing original parts or accessories.
• Personal care or hygiene-sensitive products where applicable.
• Customised or personalised products.
• Products expressly marked as non-returnable.

How to Request a Return

To request a return or replacement, contact LiveOffer with your order details and reason for the request.

You may be asked to provide:

• Order number.
• Product name.
• Reason for return.
• Photos or videos of the issue where applicable.

Return Inspection

Returned products may be inspected after they are received.

The return may be approved or declined depending on whether the product meets the applicable return conditions.

Refunds

Once an eligible return or refund request is approved, the refund will normally be processed through the applicable payment method or another permitted refund method.

The time required for the refunded amount to appear may depend on the payment provider, bank or payment method used.

Shipping Charges & Refunds

Original shipping charges may not always be refundable unless required by applicable law or where the return results from an error attributable to LiveOffer.

Any applicable return shipping charges will depend on the reason for return and the circumstances of the order.

Order Cancellation

Customers may request order cancellation before dispatch, where cancellation is still operationally possible.

Once an order has been dispatched, cancellation may no longer be available and the applicable return process may need to be followed.

Replacement

Where a replacement is approved, it may be subject to product availability.

If the replacement product is unavailable, an eligible refund or alternative resolution may be offered.

Policy Updates

LiveOffer may update this Return & Refund Policy as its products, logistics partners and business operations evolve.

The latest version will be displayed on this page.